General FAQ

Welcome!

Each design is handcrafted in my Iowa based studio, using traditional goldsmithing techniques and materials. Due to the nature of my work I strictly adhere to my policies, please familiarize them before purchasing.

General Care-

In summation, most jewelry should be the first thing off, last thing on. It should not be worn in the shower, at the gym, gardening, doing dishes, etc. Diamonds and gemstones should be worn with care. Harder stones are not immune to damage when exposed to a hard impact, including diamonds. Chemicals such as detergents, cleaners and perfumes can permanently alter stones such as emeralds, rubies, opals, pearls, amber, turquoise and coral. Take care in cleaning your jewelry, if it is needed use a soft toothbrush with mild dish soap and water. Rinse and pat dry with a soft cloth. Home ultrasonic cleaners should be used with extreme caution, when in doubt do not use one. Store your jewelry in a cloth lined box or pouch and keep items separated to avoid scratching.

Darkened pieces have a surface patina from chemical oxidation. Over time, depending on wear, the patina will lighten exposing the silver or gold color underneath. This is especially true for areas that are in direct contact with skin, sweat, chemicals, etc. Patina will change over time, and if you would like to re-oxidize a piece please contact me. Silver/gold polish, cleaners or cloths will strip the oxidation from the surface. Please do not use any metal cleaners, abrasives or harsh detergents on a Mason Metalworks piece.

Materials-

All diamonds and gemstones are natural. Due to the nature of some stones they can be subject to some form of enhancement, such as heat to amplify the natural color. Please refer to the AGTA guidelines for more information.

I prefer to support small lapidary artists as much as I can, otherwise I use reputable suppliers here in the USA for stones and metal alloys. If you are an independent metal or gemstone supplier please contact me.

Domestic Shipping-

I use USPS Priority mail which includes insurance, tracking and delivery within 1-3 days of shipping. Items ship within 1-2 days, please account for any holidays or weekends. Signatures and/or ID may be required for high value items.

International Shipping-

International shipments are limited at this time. Please contact me if you would like to place an order and are not in the US. International orders tend to have higher shipping costs and incur customs and duty taxes, both are which the responsibility of the buyer. Please refer to the policies page for more details.

Repairs-

If an item becomes damaged and requires a repair please contact me. Items without stones are easier to repair than ones with. If a piece is damaged enough a repair may not be possible and will need to be remade. I will evaluate the item and then estimate repair/replacement cost.

Returns-

See policies.

Have an unanswered question?

Send me a message via the contact page and I will be happy to answer any that you may have.

Thank you!